Thank you for shopping at www.ozarriostore.com . This page provides information about our shipping and delivery policies to ensure you have a smooth and enjoyable shopping experience.
1. Processing Time
Once you place an order, please allow 1-3 business days for us to process and pack your items. During peak seasons or promotional periods, processing times may be slightly longer. We will notify you if there are any significant delays.
2. Shipping Methods
We offer various shipping methods to accommodate your needs:
- Standard Shipping: This method typically takes 7-14 business days for delivery, depending on your location.
- Express Shipping: If you need your order quickly, we offer express shipping options that deliver within 3-7 business days.
Please note that shipping times may vary due to factors beyond our control, such as customs clearance procedures or unforeseen weather conditions.
3. Shipping Costs
Shipping costs are calculated based on your location and the weight of your order. The exact shipping cost will be displayed at checkout before you complete your purchase. We may offer free shipping promotions from time to time, so be sure to check for any available offers.
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery. Alternatively, you can log into your account on our website and go to the "Order History" section to track your order.
5. Customs and Duties
Please note that international orders may be subject to customs fees, import duties, or taxes imposed by your country's customs department. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend contacting your local customs office for more information on potential fees before placing your order.
6. Order Issues and Returns
If you encounter any issues with your order, such as damaged items or missing packages, please contact our customer support team within 14 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
If you are not satisfied with your purchase, you can return the item within 14 days of receiving it for a refund or exchange. Please refer to our Returns and Exchanges Policy for detailed instructions.
7. International Shipping
We ship to many countries worldwide. However, please note that shipping times and availability may vary depending on your location. If you have any concerns about international shipping, please contact our customer support team before placing your order.
If you have any other questions or concerns regarding shipping and delivery, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and satisfactory.
